1. The majority of our orders are processed and shipped by DHL and Fedex within 3-5 days.
2. We do our best to consolidate orders into the fewest number of shipments so that you are charged the least amount possible for duties and taxes.
We cannot guarantee that we will have all items in stock all the time. If your item is not in stock and is not expected to be in stock within two business days, we will contact you with details of the backorder or a possible substitute item if there is one available. If you have a critical or time-sensitive need, feel free to email us hto ensure your order reaches you as soon as you need it.
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
WHAT IS A INSURED SHIPPING?
If you place your order with insured shipping, order will be protected meaning that if your package is not arrived within 45 business days, we will be happy to make a full refund without question asked, OR will also be happy to resend/replace another package (the same items) in your order for free.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVE IT
We know how important your order is! We provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighbourhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. Sometime the package cannot be delivered because you entered an INCORRECT phone number during your checkout so our shipping company cannot contact you when the package arrived at your location.